Returns & Refunds

Returns & Refunds

We want you to love every toy you buy from Arister. If something isn't right, we've made returning it as simple as possible. All orders placed on arister.co.uk come with a 90-day returns guarantee.

This policy applies to online orders placed at arister.co.uk only.

Returning an unwanted item

Changed your mind? No problem. You can return any unwanted item within 90 days of delivery for a full refund, provided that:

  • The item is unused and unopened, with any seals, tags and packaging intact
  • The item is in a resalable condition
  • You can provide your order number (this is on your order confirmation email)

Please note that we are unable to accept opened or unsealed items as unwanted returns. If your item is faulty, this does not apply — see the faulty items section below.

A few things to note:

  • Return postage costs are the responsibility of the customer. Your original postage charge won't be included in the refund, unless you let us know within 14 days of delivery that you'd like to cancel — in which case we'll refund the standard delivery charge too.
  • We'd recommend using a tracked service, as we're unable to refund items that go missing on their way back to us.
  • Arister gift cards are non-refundable.

Your refund: Once we've received and checked your return, we'll refund the price you paid for the item to your original payment method within 14 days.

Returning a faulty or damaged item

We're sorry if something has gone wrong. If your item is faulty, damaged, or not as described, here's what you can expect:

  • Within 30 days of delivery: let us know and we'll give you a full refund, including the delivery charge you paid on your original order.
  • After 30 days and up to 90 days: we'll offer a repair or replacement first. If we can't repair or replace the item, we'll refund you.

Return postage: We cover the cost of returning faulty or damaged items. Once your request is approved, we will send you a prepaid return label or arrange collection.

To help us resolve your request quickly, please attach photos (or a short video) showing the fault or damage when you submit your return request.

Item arrived damaged?

If your order arrives damaged in transit, please let us know within 48 hours of delivery where possible, and keep the original packaging until your request has been resolved. Photos of the packaging and the damaged item will help us process your claim faster.

Item not as described?

If what arrived doesn't match the description, photos or specification shown on our website, please let us know within 7 days of delivery where possible. Submit a return request with a photo of the item you've received, and we'll arrange a free return and a full refund (or send the correct item, if you'd prefer).

Received the wrong item?

If we've sent you the wrong item, we apologise. Submit a return request and we'll arrange a free return and send the correct item (or a full refund) as quickly as possible.

How to return an item

  1. Submit a return request using the form on our Contact Us page. Select the reason for your return, and include your order number and product code.
  2. Wait for confirmation. Our team will review your request and reply within 1 working day with your return reference and instructions (and a prepaid label if your item is faulty or damaged).
  3. Pack and send. Package the item securely — in its original packaging where possible — and include your return reference.
  4. Receive your refund. Once we've received and checked your return, your refund will be processed to your original payment method within 14 days. Your bank or card provider may take a few additional days to show the funds.

Returns address:
Arister Returns
Barkley Trading London Ltd
Unit B25, Hastingwood Estate
London N18 3HT
United Kingdom

Please do not send returns without submitting a request first — items returned without a return reference may be delayed.

Refunds

  • Refunds are made to the original payment method only.
  • Refunds are processed within 14 days of us receiving your return.
  • For faulty items, and for orders cancelled within 14 days of delivery, we'll refund your standard delivery charge as well.

Anything else?

If you have any questions about a return or refund, contact our team at support@arister.co.uk and we'll be happy to help.

This policy doesn't affect your legal rights as a consumer.